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Release Notes
Tutorials
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API Changelog
Payments Articles & FAQ
ACH
Adyen
What is Adyen?
Error : “Required field ‘billingAddress.street’ is not provided” in checkout while processing the payment to Adyen gateway
Adyen Error message: “010- Not allowed”
Operation not supported for Adyen Gateway
What are the prerequisites that needs to be set in Adyen before connecting it with Chargebee?
Adyen- Allowed Origins
Adyen Sofort is not configured in your gateway account
Configure Adyen Bancontact in Chargebee
Configuring Adyen Sofort in Chargebee
Error while enabling a payment method - Adyen
How to configure Adyen iDeal with Chargebee?
How to enable BACS payment method via Adyen?
How to enable PayPal payment method via Adyen?
Error message on checkout ‘iDEAL is not supported for this customer, kindly allow the bank account payments to support iDEAL’
In what scenario would Chargebee not log any record of the failed transactions in Adyen?
Amazon Payments
Authorize.Net
Error: E00027 Payment collection failed/payment has been declined. What’s going on?
Error: E00007 User authentication failed due to invalid authentication values. What’s going on?
Error: card declined by issuer. What’s going on?
Authorize.Net Error: User authentication failed due to invalid authentication values
Error: street address and postal code do not match. What's going on?
Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
How long will a payment done via ACH Direct Debit take to reach my account?
Error: You do not have permissions to call the transaction details API/Transaction details not enabled. What’s going on?
Error: The market type is invalid/Transaction of this market type cannot be processed on this system. What’s going on?
How to start the migration of direct integration with Authorize.net?
First name and last name fields for customers are empty in Authorize.net. Why?
What if I have issues with the migrated cards data from Spreedly to Authorize.net?
Why do I still need to enable Transaction Details API?
Will Authorize.net Direct be used as the default gateway?
What should I do upon receiving the - “[Chargebee] Authorize.net account is not active” email
Can I continue to use the Authorize.net integration Spreedly?
How long will the migration of cards from Spreedly to Authorize.net take?
What are benefits of migrating to authorize.net direct integration for my business?
Is there a downtime scheduled during the migration of Authorize.net from Spreedly?
Bluesnap
Braintree
Error: 2046/2038 Declined/Processor Declined. What’s going on?
Testing with Braintree sandbox.
Error: 2000 Do Not Honor. What’s going on?
Transaction Error: Cannot Authorize at this time (Life cycle) / (Policy)
Error: 91517/91577 Payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. What’s going on?
Error: 3000 Processor Network unavailable. What’s going on?
Error: 2057 Issuer/Cardholder has put a restriction on the card. What’s going on?
AVS/CVV: Configuration and error codes
Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
Why I can't refund partial amount for certain transactions on same day?
Error: 2005 Invalid credit card number. What’s going on?
Can I view Processor Responses in my Braintree account?
Braintree error codes 2015 and 2099
How to configure Braintree with Chargebee?
How can I import existing Braintree customers from a CSV?
How to integrate PayPal Via Braintree?
Error message when trying to process a refund in Chargebee
Bulk Operation
Cards
Can I use multiple currencies with my Chargebee account?
Where is the credit card stored for recurring transactions? Is it safe?
Does Chargebee automatically update an expired card?
How can customers add or update their payment information in Chargebee?
My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
I want to edit specific card details for a customer such as the date of expiry. Is this possible?
How to charge a card before the next retry after a failed payment?
How can my customers set a primary/backup payment method using their self serve portal?
How to copy/move just the card details from one customer record to another?
Fix for error- when Credit cards are being added in the "Add payment method" link/ MISSING_CARD_HOLDER_INFO: Either the first name or last name should be present.
Card Verification: Enabled Configuration
Billing address updated in chargebee is not reflecting on open invoices or in the gateway. Why?
Chargeback Automation
Chargebee Payments
Checkout.com
Configuration
Can my customers update their payment method information through the Chargebee customer portal?
Can my customers update their payment method information through the Chargebee customer portal?
How do I use Apple Pay as a payment method via API?
How to remove excess payments for a customer?
How to add payment methods in a subscription?
What can I do if the apple pay domain verification fails?
Whom can I contact for Gateway related queries?
How to manually link the refund/dispute from Stripe Webhooks to Chargebee invoices?
How to let my customer update their payment method during transaction failures?
Can we have a different payment method for each subscription?
How can I choose to display Direct Debit as a payment option on checkout for my customers?
How to configure BlueSnap with Chargebee?
How to get a list of transactions that are Chargebacks?
How to filter all the credit card transaction for a particular period?
Bulk Electronic Clearing System (BECS) and Pre-Authorized Debit (PAD)
Payment methods - IBAN not being accepted
Why is the Apple Pay not appearing on the checkout?
Move payment method from one customer to another
Difference of $0.01 on the payments made towards invoices.
What are the mandatory fields have to configured for Bank of America payment receipts?
How to test Global Payment in Chargebee Test Environment?
"Upgrade to higher plan to use this API. Please contact support@chargebee.com" error while updating payment method of a customer
How can I mark a payment method present at the customer level as primary/backup payment method?
What is Fraud Management in Bank of America?
How to integrate Bluesnap and Chargebee?
How to restrict an individual customer from creating a subscription and delete the payment source?
Customer Profile ID or Customer Payment Profile ID not found - Authorize.net
Is it possible to get an export of customers bank account details from Chargebee?
{plan.name} merge variable does not show up for a few Mollie transactions
How to setup Apple Pay Sandbox?
Why is my reported revenue higher than the amount received in my bank?
Exact
GoCardless
Offline Payments
Payment Gateways
Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?
Is Chargebee a gateway?
Error code-(3)"The referenced transaction does not meet the criteria for issuing a credit"
How is card address verification performed through Chargebee?
Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
Does Chargebee support MoR?
Can Chargebee help protect against fraud?
How do I connect my payment gateway to Chargebee?
Can PayPal be added as a payment method?
setup_intent_authentication_failure while updating payment method
Fix for error message: (INVALID_STRING_LENGTH) The value of a field is either too short or too long.
Why can’t I remove my existing payment gateway?
ReferenceError: 'Stripe' is undefined
How do I enable address requirements specific to my payment gateway to process credit card?
How do I enable address requirements specific to my payment gateway to process credit card?
Why are my customers are being charged $1?
“An error occurred while processing your request” error on Chargebee checkout by Mollie
Why are transactions still In Progress even though they are settled at the gateway?
How do I process transactions or plans through a specific gateway?
Initial transaction going through but recurring transactions are failing (Authorize.net)
Cybersource test error cards are going through successfully
Chargebee + Stripe ACH Credit Transfer.
What is Chargebee's role in a 3DS transaction?
How to enable Razorpay payment gateway for my site?
Smart routing rule vs preferred currency
Are Plaid fees required to use ACH payments with the Chargebee plugin?
Why are some transactions in ‘Needs Attention’ status?
Pay Now URL opens but is stuck at a blank loading page
Error: Record cannot be found
How to integrate Mollie payment gateway with Chargebee
What is Exact gateway? What are some prerequisites for integration?
Direct Debit payments aren't processed through Pay Now link
How to configure Gpay via Braintree?
FAQs for Silicon Valley Bank developments
What are the options for end-customers to setup eMandates RBI requirements?
How to prepare for e-mandate changes by RBI (Payment Gateway)
Apple Pay is not appearing in Safari browser.
How to restrict 'Update payment method' button on trial emails only for some plans?
The permanent token is not getting generated for Bancontact
How to view subscription records based on their e-mandate status?
Is Google Pay supported by Chargebee?
Is Google Pay supported in the Hosted Pages V2 version?
Is Chargebee supported in Korea?
3DS Authorization flow in Chargebee
Error Message: The zipcode field is required REFID
How to configure Global Payments in Chargebee?
What are the prerequisites for Cybersource Chargebee integration?
How to configure Apple Pay via Checkout.com?
How to integrate Bancontact via Mollie?
Does Chargebee use ACH Pull or ACH Push?
How to choose Mollie payment gateway?
What is CyberSource and how do I integrate it with Chargebee?
How to integrate Sofort via Mollie?
Archiving gateways
Error 'Cannot contact the gateway at this time'
How to configure Bank of America in Chargebee?
How to configure ACH payments via Checkout.com?
How to configure ACH Payments via BlueSnap?
How to configure SEPA Payments via BlueSnap?
What gateways does Chargebee support?
Can I use more than one payment gateway with Chargebee?
How to delete a payment gateway?
Paypal
PayPal Express Checkout
PayPal Pro
What is Paypal Express Checkout?
Error: 10417 Transaction cannot complete. What’s going on?
I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
Error 10755 - This transaction cannot be processed due to an unsupported currency. What’s going on?
Error: 10565 The merchant country is not supported. What's going on?
Error: 15004 Gateway decline. What’s going on?
Error: 10422 Customer must choose new funding sources. What’s going on?
Error: 15005 Processor Decline. What’s going on?
Error: 15005 Processor Decline. What’s going on?
Error: 10216 Confirmed address required. What’s going on?
Where can I find error codes and error messages on PayPal?
How to enable direct debit payment option for a customer?
Error: 15006/7 - Processor Decline. What’s going on?
What are the Paypal Payment services available in Chargebee?
Error: 10752 Transaction cannot be processed. What’s going on?
Pin Payments
Razorpay
SEPA
Stripe
Transaction amount limit in Stripe
Testing with Stripe sandbox
I'm getting card declined or processor declined error. What's going on?
What does Chargebee offer that Stripe doesn't?
Stripe Error: “This Connect account cannot currently make live charges”.
Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
How do I configure Chargebee’s webhook in Stripe?
Which API keys do I need to set up stripe.js? Where can I find them?
How to retrieve the Stripe payment method id for stripe payment intent API?
For ACH payments, how do I pass a bank account to Chargebee using the API?
I'm moving to a new Stripe account in Chargebee. What are the steps to be followed?
Stripe India for INR and non-INR transactions
How to move to a new Stripe account?
Configuring Payments via Stripe
What is stripe.js? What are my implementation options with stripe.js?
How to setup Stripe-Plaid authentication?
Error “As per Indian Regulations, goods export transactions require a billing and shipping address.
What is the Chargebee + stripe.js flow of information?
How to disable all payment methods and allow only ACH?
How to configure Gpay Via Stripe?
My customer “created” date is different in Stripe and doesn’t match with Chargebee records. Why?
Why are we receiving “[EXTERNAL] Stripe webhook delivery issues emails” from Stripe?
Is it mandatory to configure Chargebee webhook in Stripe?
What are the new Stripe India RBI e-mandate changes?
How to configure SEPA Payments via Stripe?
How to enable Stripe Level 2 Data in Chargebee?
Error: The payment is blocked due to a high likelihood of chargeback
Unable to find the customer details in Gateway - Stripe
How to use Financial Connections- ACH via Stripe?
Stripe capture_method
How can I disallow payments using PrePaid Cards via Stripe?
What is the general 3DS checkout flow with Stripe and Chargebee?
If a payment method is deleted in Chargebee, will it be deleted in Stripe?
How will the RBI e-mandate regulations impact my Stripe Integration with Chargebee?
How to enable BACS payment method via Stripe?
How to enable BECS payment method via Stripe?
How to enable Boleto payment method via Stripe?
How to confirm Stripe is receiving level 2 data from Chargebee?
How to resolve Bank account verification error "Gateway Err: The micro deposit has a type of descriptor_code"
Why Unattempted payment attempts in Stripe being refunded ?
Why payments made through the Chargebee sandbox are not reflected in the Stripe dashboard ?