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The standard configuration for Chargebee's hosted checkout and portal is to utilize the chargebee.com domain. Nevertheless, you have the option to substitute the default Chargebee domain with your own, enabling you to personalize your checkout and portal pages with your unique domain name. This customization ensures a smooth and unified experience for your customers, offering them payment pages bearing your domain that they can readily identify and have confidence in.
For example, your current checkout page URL reads yourcompanyname.chargebee.com. With the Custom Domain feature enabled, you can have a URL that reads billing.yourcompanyname.com, checkout.yourcompanyname.com, or anything else with your company name.
Let us see how you can set up your custom domain name.
To set up your custom domain name, a series of steps must be followed before its active usage. These steps encompass the following:
Articles & FAQCNAME specific to your desired domain name from ChargebeeCNAME within your domain registerCNAME.Let's explore each of these steps individually.
Follow the steps mentioned below:
CNAME entry that you'll have to configure at your domain register. Chargebee Support will assist you in configuring the same.Once the CNAME configuration is completed, please note that it may take up to 72 hours for the CNAME record changes to take effect.
To verify if the DNS propagation is complete and the CNAME records have been updated for your domain, you can utilize a third-party DNS Propagation Checker tool.
Once the DNS propagation is confirmed, Chargebee will make changes to route the pages with the domain name you have provided.
Write to support@chargebee.com mentioning your old and new domains along with the Chargebee site name in the email to modify your custom domain.
If your current Chargebee site is active, meaning the checkout is live for your customers, it's crucial to plan a designated time slot for transitioning to the new domain for your live site. This ensures that all links to the checkout and portal are properly updated with the new sub-domain.
Address Autocomplete is enabled by default only on the Chargebee domain. If you are migrating to a custom domain and want to use Address Autocomplete, contact Chargebee Support and provide the Google Maps API key for the Place Autocomplete JavaScript API in a secure document.
