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This article covers
The refund, chargeback and fraud management mechanism in Chargebee.
How do we reconcile chargebacks that are not in Chargebee?
Refunds:
Refunds can be issued from within an invoice (Subscriptions > Subscriptions > Invoices > Click invoice id > Refund) by logging into Chargebee web console or can also be made via API. Both partial and full refunds can be made and for each refund issued, Chargebee generates a respective credit note.
Here's more detailed information: https://www.chargebee.com/docs/refunds.html#issuing-a-refund
Chargebacks:
Chargebacks are directly handled by the payment gateway that you use (Eg: Stripe) and as a merchant you would directly receive a notification from the gateway regarding these. You have the option of then going to Chargebee and recording a refund against the invoice for which Chargeback was filed.
To enable Chargeback management, follow these steps: Click Settings > Configure Chargebee > Billing LogIQ > Chargeback management.%%% cbext
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