Docs

Payments Articles & FAQ

invalid, string, length, error, message, transaction, descriptor

Fix for error Error message: (INVALID_STRING_LENGTH) The value of a field is either too short or too

In order to fix this error, you would need to shorten the length of the transaction descriptor confi

38641399

2022-12-14T04:41:27Z

2022-12-14T04:41:57Z

1128

0

0

257290

Fix for error message: (INVALID_STRING_LENGTH) The value of a field is either too short or too long.

Fix for error message: (INVALID_STRING_LENGTH) The value of a field is either too short or too long.

Summary

This error occurs when the transaction descriptor configured is of an invalid length.

For Paypal, this limit is set as 22.

Solution

In order to fix this error, you would need to shorten the length of the transaction descriptor configured.

Navigate to the Settings->Configure Chargebee->Payment Gateways->Edit Descriptor

Once this is done, the error would be resolved.

Related Articles 

Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?
Is Chargebee a gateway?
Error code-(3)"The referenced transaction does not meet the criteria for issuing a credit"
How is card address verification performed through Chargebee?
Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
Does Chargebee support MoR?
Can Chargebee help protect against fraud?
How do I connect my payment gateway to Chargebee?
Can PayPal be added as a payment method?
setup_intent_authentication_failure while updating payment method
Why can’t I remove my existing payment gateway?
ReferenceError: 'Stripe' is undefined
How do I enable address requirements specific to my payment gateway to process credit card?
How to delete a payment gateway?
Why are my customers are being charged $1?
“An error occurred while processing your request” error on Chargebee checkout by Mollie
Why are transactions still In Progress even though they are settled at the gateway?
How do I process transactions or plans through a specific gateway?
Initial transaction going through but recurring transactions are failing (Authorize.net)
Cybersource test error cards are going through successfully
Chargebee + Stripe ACH Credit Transfer.
What is Chargebee's role in a 3DS transaction?
How to enable Razorpay payment gateway for my site?
Smart routing rule vs preferred currency
Are Plaid fees required to use ACH payments with the Chargebee plugin?
Why are some transactions in ‘Needs Attention’ status?
Pay Now URL opens but is stuck at a blank loading page
Error: Record cannot be found
How to integrate Mollie payment gateway with Chargebee
What is Exact gateway? What are some prerequisites for integration?
Direct Debit payments aren't processed through Pay Now link
How to configure Gpay via Braintree?
FAQs for Silicon Valley Bank developments
What are the options for end-customers to setup eMandates RBI requirements?
How to prepare for e-mandate changes by RBI (Payment Gateway)
Apple Pay is not appearing in Safari browser.
How to restrict 'Update payment method' button on trial emails only for some plans?
The permanent token is not getting generated for Bancontact
How to view subscription records based on their e-mandate status?
Is Google Pay supported in the Hosted Pages V2 version?
Is Chargebee supported in Korea?
3DS Authorization flow in Chargebee
Error Message: The zipcode field is required REFID
How to configure Global Payments in Chargebee?
What are the prerequisites for Cybersource Chargebee integration?
How to configure Apple Pay via Checkout.com?
How to integrate Bancontact via Mollie?
Does Chargebee use ACH Pull or ACH Push?
How to choose Mollie payment gateway?
What is CyberSource and how do I integrate it with Chargebee?
How to integrate Sofort via Mollie?
Archiving gateways
Error 'Cannot contact the gateway at this time'
How to configure Bank of America in Chargebee?
How to configure ACH payments via Checkout.com?
How to configure ACH Payments via BlueSnap?
How to configure SEPA Payments via BlueSnap?
What gateways does Chargebee support?
Can I use more than one payment gateway with Chargebee?
Was this article helpful?
Loading…