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Lifetime amount recovered through all successful dunning attempts.
Explanation of metric
This metric represents the cumulative revenue recovered from successful dunning attempts over time.
How it's measured
Lifetime Recovered Revenue = Sum of the amount recovered by all successful dunning attempts.
This metric is calculated only for invoices where online dunning is enabled.
Reading
An upward trend indicates positive performance.
Interpretation
This metric helps analyze overall recovery trends and evaluate the effectiveness of dunning strategies.
Example
2020: Total amount recovered = $100
2021: Total amount recovered = $250
Lifetime Recovered Revenue (2021): $100 + $250 = $350
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A summary of the current number of invoices and their associated billing amounts categorized by dunning statuses: In Progress, Exhausted, Stopped, or Success.
Explanation of metric
This metric provides a table that breaks down all invoices into one of the four dunning stages (In Progress, Exhausted, Stopped, Success) at any specific point in time.
How it's measured
Dunning Status Summary = Total number of invoices and total billing amount by dunning status.
Reading
The Dunning Status Summary metric does not show a discernible upward or downward trend.
Interpretation
This metric helps assess the efficiency of the dunning process. A high value in the 'Success' category reflects effective dunning, while a high value in the 'Exhausted' status suggests the need to reassess dunning strategies.
Example
The total amount recovered through dunning.
Explanation of metric
This metric is represented by a trend line that shows the total amount recovered through dunning over a specific period.
How it's measured
Total Amount Recovered = Total value of payments recovered through dunning during the period.
Reading
An upward trend Indicates positive performance.
Interpretation
This metric provides an overall understanding of the effectiveness of the recovery mechanism. A flat or downward slope in the trend line suggests a weak revenue recovery system.
The total amount recovered during the period, segmented by each dunning attempt.
Explanation of metric
This metric is visualized as a chart, showing the total amount recovered through each dunning attempt within the given period.
How it's measured
Total Amount Recovered by Dunning Attempt = Total amount recovered per dunning attempt.
Reading
An upward trend Indicates positive performance.
Interpretation
This metric helps identify which dunning attempt is most effective in recovering payments.
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