pay now, url, not loading, stuck, blank page
Pay Now URL opens but a blank page is loading
Check the currency of the invoice and confirm if the smart routing settings have been configured for
38641399
2021-03-14T17:04:34Z
2023-01-04T04:29:58Z
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Pay Now URL opens but is stuck at a blank loading page
Pay Now URL opens but is stuck at a blank loading page
Scope
Unable to open Pay Now URL
Blank page while opening Pay Now link
Unable to see payment methods menu in the customer portal
My customers are unable to see the payment method option in the Self-Serve Portal. Why?
Solution
Pay Now URL is used to initiate payment collection from customer end.
The checkout sometimes will not load the payment page. The reason customers are unable to see the payment method option in the Self Serve Portal could be that there is no “Active Payment gateway” configured on this site.
This can happen is because smart routing is not configured for the currency of the invoice which is being paid for using this link.
In order to accept payments, you would need to configure smart routing rules in your payment gateway for the currency.
Check the currency of the invoice and confirm if the smart routing settings have been configured for the same currency.
You can check this under Settings->Configure Chargebee->Payment Gateways->Smart Routing
Once configured the Pay Now link shall work fine. You can read more about Smart Routing here.
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