Limitations and Feature or Integration Support in Multi-Business Entity 

Product 

• The feature is only available for Enterprise plans.

• The feature is compatible with Product Catalog 2.0.

• The feature is designed to function with a single regional data center for the Chargebee site.

• Modifying the account hierarchy mapping is not allowed, meaning account hierarchy across business entities is not supported.

• Currently, customers can only be mapped to a single business entity.

• E-commerce platforms like ShipStation & BigCommerce are inaccessible after Multi-Business Entity enablement.

• Except for the settings listed below, all other settings will be configured exclusively at the site level.

  • Organization Address
  • Time Zone
  • Smart Routing
  • Offline Payment Methods
  • Taxes (Tax/VAT Registration Numbers Only)
  • Email Notifications
  • Brand Styles
  • Invoice, Credit Notes, and Quotes

  Note: We identified the settings that can be customized or overridden at the business entity level after thorough research and careful consideration. This ensures that we're introducing this capability with the most appropriate settings. Our ultimate goal is to offer flexibility for customization at the entity level for all available settings.

CRM Integrations 

CRM integrations can be enabled at both site and business entity levels. The feature supports only following CRMs with given actions that need to be taken after Multi-Business Entity enablement:

• HubSpot Q2C 
• Salesforce 
• Salesforce CPQ 
• Pipedrive 

For HubSpot Q2C and Pipedrive: It's necessary to unlink and relink the integrations, and for Salesforce, no additional actions are needed.

Accounting Integrations 

The feature supports only these Accounting Integrations - Netsuite , Intacct , QuickBooks Online , and Xero .

Netsuite and Intacct can be set up at the site and business entity level; on-site level integrations, it will transfer all business entity level information to Netsuite and Intacct. However, on business entity level integration, it will transfer only the corresponding business entity's information.

Taxes 

The feature supports only these Tax Integrations - Avalara  and TaxJar. Currently, separate tax profiles and engines for each business entity within a Multi-Business Entity domain are not supported.

Transfer Configurations 

The feature does not allow for transferring configurations between Non-Multi-Business Entity and Multi-Business Entity sites. Transfer Configuration  is available from a site or business entity to another business entity.

Upcoming 

• Product Catalog is common/shared across all business entities. This limitation is set to be resolved soon, offering individual business entities the ability to develop and oversee their unique product catalog, customized to meet their specific needs. Furthermore, business entities will also have the option to personalize a localized version of the site or shared-level catalog for their exclusive use at the business entity level.
• Chargebee's Order module will be supported at the site level and will function alongside a Multi-Entity enabled site when both are activated. This limitation will be resolved soon.