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How to contact Chargebee's support team?

How to contact Chargebee's support team? 

This article covers:

  • Where can I find help and support for Chargebee?
  • What is the Chargebee Support email address?

Solution 

You can contact Chargebee Support either via the Support Portal or using Chargebee Copilot within the Chargebee app.

Chargebee Copilot will help you with all the documents and FAQs related to Chargebee. You can also create a ticket using Copilot or write to support@chargebee.com to get further assistance.

Support Portal:

Chargebee Copilot in-app:

If you have a question while navigating through your Chargebee account, simply click on the 'Need Help?' link on the menu bar (at the bottom left) and you will find links to:

  • Chargebee Copilot - The AI assistant that is connected to all the docs and FAQ articles of the product.

  • Help Documentation - Extensive help documentation and FAQs that covers all the features that Chargebee has to offer.

  • API Reference - Extensive API-related documentation along with tutorials of all the Chargebee features.

  • Request a callback (available for paid Chargebee plans).

Note

We also have live chat support option for paid plans.

Our Forum also helps you to discuss use cases and other requirements with our other customers.

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