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2020-07-20T06:23:25Z

2025-02-20T05:25:10Z

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When does a subscription cancel in Chargebee?

When does a subscription cancel in Chargebee? 

This article also covers

When do subscriptions automatically cancel in Chargebee?

Summary

There are six ways in which a subscription can be canceled,

Forced cancellation:

  1. When you manually cancel a subscription via Web Interface

  2. Via Cancel Subscription API

  3. When your customers cancel their subscription from the Customer Portal

System cancellations:

  1. Due to non-payment in the Dunning process

  2. When the number of billing cycles reaches zero at the end of a renewal period

  3. When subscription comes up with renewal with no credit card on file and Auto collection ON

For more about charges during cancellation, click this link

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