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email template, dunning, email_notifications, payments, ChargeBee, V1, retries

Customize email templates for dunning

Send different payment reminder templates using mail merge fields

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2016-03-03T06:08:58Z

2024-08-30T10:35:48Z

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Is it possible for me to send different email templates for dunning retries with the V1 emails?

Is it possible for me to send different email templates for dunning retries with the V1 emails? 

Yes, it is possible to customize different email templates for dunning retries. You can do this under Settings ยป Email Notifications (under Customer-facing essentials).

Just enable the Payment Failed email notification and make use of the mail merge fields for every dunning retry using different email templates. Refer here to know more.

If you are using the V2 emails, here's the article you can check for this.

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