My invoices are not moving to the Not paid state from Payment Due state. Why?

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My invoices are stuck in the Payment Due state. Why?

Summary

In Chargebee, There are various reasons why the invoice level status does not move from the Payment Due state to the Not Paid state.

Customer level Auto Collection is set as OFF
Offline Dunning is disabled
Payment Notification failure
Direct debit payment which is not yet realised; (usually takes 3-5) business days for the transactions to get processed

To move your Payment Due invoices to the Not Paid status, make sure you configure the Offline Dunning. To do this, Go to, Chargebee Dashboard,

Settings

Configure Chargebee

Dunning for Offline payments

Here is more information on Offline Dunning.

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