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Slack brings all your team communications into one place, and integrates with many of the services you use every day and posts automatic updates in a channel to keep your whole team in the loop. Since combatting churn is a team sport, using our Slack integration is a perfect way to keep folks informed on customers that hit your cancel experience.
The Slack integration allows you to post events from Chargebee Retention (Cancels, Saves, Deflected, etc) instantly to any channel you wish. We recommend creating a #chargebee-retention channel specifically as an event log. Check out the snapshot below to see how it will look in action:
First off, you have to be a Slack Admin to install the integration, so if you're not an admin you'll need to invite them to Chargebee Retention. You can do that following these instructions: Add your team to Chargebee Retention
Once that's settled, the Admin can follow these instructions to connect Chargebee Retention to Slack:
Chargebee Retention is only requesting 1 scope, incoming web hook, which enables Chargebee Retention to post alerts into defined channels.
