Error 2047, error 2053, call issuer, card lost, card stolen, Braintree, payment failed, error, card
Error 2047 and Error 2053 on Braintree
Understanding and resolving 2047 and 2053 errors on Braintree
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2016-07-07T06:49:39Z
2024-08-30T10:35:48Z
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Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
This error indicates that the card has been reported as lost or stolen by the cardholder. Ideally, the card company would have you keep the card and report it back to them, but since online merchants don't have access to cards themselves, the best course of action would be to treat the transaction like any other hard decline. Being strong indicators of fraudulent activity, it might be a good idea to reach out to your customer in the event of these errors being returned. If you can establish that the transaction and customer are legitimate, encourage your customer to reach out to his bank. On the other hand, if you can establish fraud, block the customer as soon as possible.
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