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Order tracking is the process of closely following an order received by the business, up to its stage of fulfillment.
Order tracking provides you with a clear picture of stock movement, which in turn provides up-to-date visibility of incoming and outgoing stock: quantity ordered, quantity shipped, quantity in transit, and so on. You also get to know when and how much to reorder, which ultimately helps you minimize back-orders.
Here's an example to help you understand how order tracking can be done in Chargebee:
You run an e-library. You deliver three books per month to your subscribers, and charge them for the subscription on a quarterly basis. So you need to track pending deliveries every month. That is, every invoice you raise needs to have three orders linked to it. How would you go about this?
In this case, you can create three orders (one for each of the three months) every quarter and link them to their corresponding quarterly invoice. Here's how you go about it:
Enable the feature by checking the option Enable Order Management under Settings > Configure Chargebee > Billing LogIQ.
The option to create orders will now be available in the Invoices page. Click the Actions icon of the required invoice and then click Create a New Order.
Fill in the details in the New Order page that appears:
Once created, the orders linked and their statuses will be displayed for the invoice:
You can also create an order using the Create a New Order option in Orders.
You can assign a status to each order that you create:
You can create and link an order to invoices of the statuses Paid, Payment due, and Not Paid.
You can create, update, and retrieve orders using the Orders API.
If you wish to create/update multiple orders at once, you can use bulk operations by navigating to Settings > Import & Export Data > Choose a bulk operation > Select Orders under Choose an operation.
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