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The “Record Refund” operation is generally used with Offline Payments where payments and refunds are handled externally to Chargebee. This option can also be used in cases where you manually refund a customer's payment from the payment gateway (when not initiated from Chargebee).
With the “Record Refund” operation, the system only records an offline refund to indicate that the invoice amount has been refunded externally.
The “Refund” option, on the other hand, initiates the refund of payments back to the customer's account through the payment gateway.
If you have used “Record Refund” instead of the Refund option and would like to initiate 'Refund' to the customer's card, follow the steps below:
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