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How to migrate my customers card information to a different stripe account?
How to transition from old Stripe account to a new one?
Summary.
If you are already using Chargebee with a Stripe account and need to move all/part of your customer card information from one of your existing Stripe accounts to a new one. All you need to do is get Stripe to migrate the card data between both the Stripe accounts, after which card data can be mapped to the new stripe account on Chargebee so that new payments/transactions are processed through the new account.
NOTE:
Prerequisites.
Solution
Contact Chargebee support with the list of customer-ids on Chargebee for which you need move.
Configure the new Stripe account in Chargebee and set up your gateway rule, as required.
Chargebee support will reply back with the list of Stripe ID for the respective customers
Contact Stripe Support, requesting for a migration, mentioning that you are looking move to another Stripe account.
Once Stripe has migrated the card date to the new account, you will now have new payment reference Id's that can be mapped the existing customers in Chargebee.
You can raise a Chargebee Migration request Settings > Import & Export Data > Raise a Migration Request > Request Migration. Once this is done:
A. Our migration team will reach out to you.
B. You will be requested to provide the migration team with the JSON or CSV file (which Stripe will share with you) from the new Stripe account that has the card mapping (old card ID vs New card ID along with the customer ID) after the cards are imported into the new account.
Once the customer mapping is completed your customer's (updated with the new payment info) will be processed through the new gateway.
For more Information contact Chargebee support.
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