Is it possible to move the subscription's start date once it's activated?

ScopeIs it possible to move the subscription Start date once created?

The subscription was started on the 1st of Sep and already paid, but now the client wants to move the start date to the 1st of October. How can this be processed in Chargebee?

Summary

It would not be possible to change an existing (active/non-renewing) subscription's start date to the future in Chargebee. As an alternative, you can cancel the subscription and create a new subscription with a future date.

Note: For subscription in Future state use 'Edit Start Date'& for Trial State use'Edit Trial end date' from Subscription details page UI.

You can navigate to the specific Customer details page > Select specific Subscription > Select the current term paid invoice and

Step 1: Remove payments associated with it

Step 2: Void the invoice

Step 3: Cancel the subscription (Ensure you have 'Allow override via UI' settings from Settings > Configure Chargebee > Billing LogIQ > Subscription Cancellation)

Step 4: Create a new subscription

Solution

You can navigate to the specific Subscription details page. Then navigate to the Invoices tab & select the current term invoice (Invoice generated for the current term).

Step 1: Remove Payment

From the Invoice details page > Payments and Credits > Click on ellipsis > Remove.

[[screenshot assets/images/Billing/gVW6wdH73V3Yaxr3qL2dSkSBD1-TmJgAgQ.png]](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/51244738/original/IzpO9FJY-gXIlSeD0rf2WHJx8vLaKyRV4w.png?1589168975)

The removed payment amount will be moved to the customer's Excess Payments and will be applied to the upcoming invoices. Note, removing payment is necessary and applicable only on Paid invoices. For Payment due invoices, you can skip Step 1.

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