Docs
Scope
What should I do upon receiving the “[Charge] Authorize.net account is not active” email?
Error: “The configuration with the processor is invalid. Call Merchant Service Provider” via Authorize.net
Summary
This email can be triggered when you are using “Authorize.net” as your payment gateway and some of your transactions have failed with the error “The configuration with processor is invalid. Call Merchant Service Provider.”
Solution
You can identify such transactions by logging into Chargebee > Logs > Transactions > Apply a filter for the above error.
This is an error thrown by your Authorize.net payment gateway, You can read more about the reasons for this in their doc here. Please reach out to Authorize.net for more information on these failures and to know what action is required.
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