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A chargeback in the payment gateway not automatically reflecting in Chargebee. Why? How can I sort this out?
Enable Chargeback Management
Solution
Chargebacks are automatically reflected in Chargebee when you have the “Chargeback Management” feature is enabled on your site. Please note that this feature is available on our Performance and Enterprise plan only.
Now in the absence of the feature, you would need to manually record chargebacks on your invoices when it is initiated at the gateway. In your use case, if you are looking to collect payments for the invoice again from Chargebee,
You can then open the customer record and click on the excess payment amount like in this video to record a refund on the transaction - https://www.loom.com/share/40159abf36aa43feb39910c86461cd29
Also, please note that only 3 payment gateways are qualified to handle the Chargeback management process currently:
Stripe
Adyen
GoCardless
Mollie
Please refer to our article for more reasons why chargeback automation may not work.
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