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2020-09-06T13:41:11Z

2025-02-20T05:25:19Z

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How to disable email notifications for zero-dollar value invoices?

How to disable email notifications for zero-dollar value invoices? 

This article covers 

For a free plan or 100% discount applied coupon, I don't want the invoice generated mail with 0$ to be sent to my customer. How to avoid this?

How to stop sending 0 value invoice emails?

Summary

If you are looking to limit sending invoices and emails to zero-value line items i. e. for a $0 plan or a plan for which a 100% discount coupon is applied, you can do so by selecting the “Don't attach zero-value invoices” and Don't send email for zero-value invoices"option under Invoice Receipt Email notifications

Info:
1. Don't attach zero-value invoices - Let's you send out email notification without an invoice
2. Don't send email for zero-value invoices - Let's you stop sending an email and an invoice

If you want to send out email notifications to a specific set of customers or a plan you can use the Segmentation feature (Available only from Scale plan and above).

To do this Go to, Chargebee Dashboard,

Configure Chargebee

Email Notifications

Invoice Receipt

Click Edit

Select “Don't attach zero-value invoices” (and/or)

Select “Don't send email for zero-value invoices”

Click Publish