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Payment Gateways & Configuration Articles & FAQ

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2024-03-07T13:09:55Z

2024-03-07T13:09:55Z

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Why cards added not stored in the desired gateway as per smart routing configuration ?

Why cards added not stored in the desired gateway as per smart routing configuration ? 

Scope:

The customer's updated card is stored in the old gateway and not in the gateway configured in the smart routing

Clarification:

When the following gateway configurations are in enabled state :

Always retain card information in when a customer updates it

Retain cards in

If a customer makes any change to the existing payment method , the changes will be updated to the corresponding gateway which was used during the initial payment method setup.

For the new payment method additions , the details will be added to the gateway configured in the smart routing

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