Docs
dunning, not working, payment fail, one time
461783
2016-03-03T06:00:38Z
2018-03-19T03:41:56Z
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When does dunning not work?
There are three situations where dunning does not take place automatically:
a) When a payment fails for one time charges or addons (added “immediately” and not on the next renewal) applied to a subscription.
b) When an attempt to manually collect a Not Paid invoice fails.
c) When a payment fails during activation (after trial ends).
Find more on dunning management here.
New Solution:
There are two situations where the dunning does not work, they are:
When a payment fails for one time charges (added immediately and not on the next renewal) applied to a subscription.
When an attempt to manually collect a Not Paid invoice fails.
Refer here to know more about dunning management.
payments/is-it-possible-to-stop-dunning-for-an-invoice.txt
payments/does-chargebee-offer-offline-dunning-management.txt