I am unable to enable e-invoicing feature on my Chargebee site

Scope

The E-invoicing feature is not enabled

Solution To enable this feature on your site, please reach out to support@chargebee.com.

Once this is enabled from the backend, if it is still not visible on your app then please check your use role on the site. Only certain user roles can access the settings to enable this.

• The e-invoicing feature can be enabled on your Chargebee site by users with Owner, Admin, or Finance Executive roles.
• After the feature is enabled, users with Owner, Admin, Customer Support, and Sales Manager roles can send e-invoices to customers.

Click Settings > Configure Chargebee > E-Invoicing, and click Enable.

Related Documentation

How to configure E-Invoicing in my Chargebee app?

If I disable E-invoicing, what happens to already scheduled e-invoices?