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BECS via Stripe 

Introduction 

BECS (Bulk Electronic Clearing System) is a payment system used for processing debit transactions directly from bank accounts in Australia. Chargebee allows you to configure BECS using Stripe. Learn more 

Note

Configure BECS payments via Stripe 

Complete the steps below to configure your Chargebee account to accept BECS payments using Stripe:

Note

Make sure you have BECS Direct Debit enabled for Stripe in your Chargebee account before moving forward. Also, make sure you have BECS enabled in your Stripe account .

  1. Login to your Chargebee site  and configure the Stripe gateway. Move to the next step if you already have Stripe configured on your site.

  2. Click Settings > Configure Chargebee > Payment Gateway > Stripe.

  3. Enable BECS Direct Debit (For AUS region only) to configure direct debit payments for AUS-based customers.

  4. Enter the following details on the BECS Configuration page shown below:

    • Business Name
    • Business Email
    • Contact Number

  5. Select the option Send BECS compliant emails from Chargebee to send emails to your end customers regarding mandate creation and payment pre-notification from Chargebee. The advantage of sending this email from Chargebee is that it allows you to configure elements such as your company logo, signature etc. If this option is not enabled, Chargebee requests Stripe to send direct-debit emails. Contact Chargebee Support  if you want to stop sending direct-debit emails from Stripe.

  6. Click Save.

Note

Adding the Stripe BECS payment method through the Chargebee app is currently unsupported. It can only be added via the checkout or portal with customer involvement, as a mandate must be created for this payment method.

Payment flow 

  1. If you have chosen Gateway JS, you will be redirected from the merchant's website to a gateway-hosted checkout page. Otherwise, Chargebee's checkout is used.
  2. The end customer enters the bank account details and confirms the same. A mandate is generated based on the entered details, which authorises the Gateway to collect the payment.
  3. Once a mandate is generated, Stripe verifies it in 3 business days and then another 3 business days are required to confirm the success or failure of the payment.
Note

If there are three consecutive payment failures using the direct debit payment method, it will be marked as invalid in Chargebee. In such cases, you should remove the existing payment method and ask your customer to add a new one.

Email Notifications 

You must notify your end customers during mandate creation and before they are charged. To do so, they can enable the following email notifications in Chargebee:

  • Mandate Creation
  • Pre-notification

Follow the steps below to navigate to these notifications:

  1. Go to Settings > Configure Chargebee > Email Notifications
  2. Select the Payments and credits category

Both notifications will be available there. You can edit the template as per your requirement.

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