Cancel Experience
Transform your cancel pages into personalized, intelligent experiences that offer valuable customer insights.
Cancel pages
Improve customer retention with interactive cancel pages designed to prevent cancellations.
Branding Manager
Customize your cancellation page's URL, logo, and colors to match your brand and enhance the customer experience.
Offer Library
Retain customer loyalty by offering personalized options like pauses, discounts, and plan changes.
Loss aversion cards
Display irresistible customized messages to keep customers engaged. Use loss aversion cards to display exclusive offers, account history, usage stats, etc.
Reason Library
Track and analyze cancellation reasons to gain actionable insights for better business decisions.
Full Page Translations for Multinational support
Enhance global customer engagement with region-specific, multilingual support. and connect with your customers in their preferred language.
Audiences and Targeting
Tailor your approach to meet the specific needs of each customer by creating targeted audiences and directing them to personalized experiences that resonate with their unique preferences. Experiment with various cancellation experiences to gain insights into why customers cancel and provide tailored solutions to prevent churn. Enhance customer satisfaction and improve retention rates.
Audience Manager
Easily segment customers with user-defined rules to fine-tune your offers and messages, making your retention workflows more effective.
A/B Testing
Validate the best approach to retain customers. Compare different offers and messages to identify the most effective strategy for customer retention.
Random offer testing
Compare offers and measure their effectiveness to craft the ultimate retention strategy for your business.
Rule-based testing
Conduct advanced retention experiments by segmenting audiences and testing multiple strategies at once for more effective results.
Smart Targeting
Analyze customer attributes and direct them to the most effective cancellation experience to save their subscription.
Actionable Insights and Reporting
Gain deep customer insights not just for data analysis but to enhance the overall customer experience and stay ahead.
Retention Insights
Go beyond cancellation metrics to evaluate the entire customer lifecycle. Analyze retention with saves, deflects, cancels, watchlist, retained revenue and cohorts to enhance your customer retention strategy.
Trends
Track and visualize key performance trends over time, empowering you to make data-driven improvements to your retention strategy.
Customer Reports
Understand each customer's unique experience to identify why they left and what offers resonate to create personalized retention experiences that build stronger relationships.
Retention Benchmarking
Measure against industry peers, set goals for improvement, and strive to outperform competitors to achieve higher retention rates and drive success.
Retained Revenue Reporting
Capture future repurchases from subscribers who once considered canceling to maximize your Deflection Funnel's value and improve overall retention rates.
Bypass and Lift
Compare your in-house cancel flow metrics like deflection rate and save rate with Chargebee Retention using A/B testing for deeper insights.
Integrations
Information is useless when not shared. Chargebee Retention can capture
and join data from multiple sources while routing retention experience
events and changes to ensure uniformity across your organization.
Alerts and Webhooks
Stay informed with notifications when several
different retention events get initiated, e.g.,
offer accept, cancel, successful save, etc. Also,
get customer feedback straight to your inbox.
Data
Track critical events and properties using the
native integration with Segment. With real-time
integrated data flow, you will know how your
customers are interacting with the cancel
experiences.
Billing
With a no-code integration with Chargebee, you can
route customer attributes to create audiences and
target them with relevant offers. Also, update
subscriptions in real-time to ensure consistency
across your stack.
Learn more
CRM
In just a few clicks, you can integrate Chargebee
Retention and Salesforce. Map fields relevant to
you, and start providing personalized cancel
experiences based on plan, age, revenue, and other
vital attributes.
Communication
Connect your team to vital information with a native
integration that brings real-time alerts about
canceled and flight-risk customers. Get notified
instantly on save opportunities in Slack to take
action and engage.
Workflow triggers
Automatically trigger reach-outs, emails, and other
initiatives to any tool with a no-code Zapier
integration. Send zaps to update your CRM and spark
email campaigns to at-risk customers.
Security and Compliance
When it comes to corporate and data security, we're committed to meeting
the needs of today's web regulatory environment. We aim to deliver the
best overall experience from our AWS-hosted platform and invest in
annual SOC2 auditing and continuous monitoring to ensure compliance.
SOC 2
Chargebee Retention maintains compliance with an
annual examination and attestation to SOC 2. This
compliance ensures that your customer data is secure
and gives your IT team a hassle-free onboarding
experience.
GDPR
Chargebee Retention complies with the GDPR directive
to ensure customer data privacy and protection. All
data is stored and transmitted with end-to-end
encryption. Your customer data is stored using
256-bit AES encryption, making it highly secure.
Support
To successfully utilize new technology, a human touch is necessary. At
Chargebee Retention, we pride ourselves on providing world-class
support, best practices, and knowledge transfer to ensure our customers
get the best out of their investment.
Dedicated Support
(Performance and
Enterprise Plans)
With a customer success manager dedicated to working
with your team and ensuring you get the most out of
your Retention, you will always have a concerned
supporter to set you up for success.
Best practices
Figuring out what works best for your customers and
industry can be challenging. Our team shares best
practices from their experience to help you set up a
retention engine that saves customers.
Onboarding
(for Performance and Enterprise Plans)
Get a dedicated technical implementation specialist
and technical engineer. They will work with your
team and your stack to ensure it is ready to use
Chargebee Retention to its fullest potential.
Quarterly performance reviews
As the world changes, so do retention behaviors.
With quarterly performance reviews, we can ensure
that your retention efforts align with industry
changes and that you see consistent value from our
partnership.
