What are the actions that can be performed on a refundable credit note?

Scope

What is a refundable credit note?

When can I create a refundable credit note?

How is a refundable credit note created automatically?

What are the options available in a refundable credit note?

to check upon cancellation, whether credits have been initiated or not.

What is the status of a refund in Chargebee?

What is the difference between Refund due and Refunded status in credit note?

Summary

A Refundable Credit Note can be created if you would like to repay a certain amount to the customer. This can be retained as credits without refunding to the actual source of payment (for example Credit card, bank, direct debit, etc.)

This credit amount will be automatically applied to upcoming invoices and you can also choose to apply them to existing unpaid invoices, (or) refund the amount to the payment source. In Chargebee, Refundable Credits are automatically created when:

Invoice (Manually creating a refundable credit note from a paid invoice as a Waiver or discount)
Subscription Change
Subscription Cancellation

Note: Total Refundable Credits for a specific customer
We have updated our summary box to provide a more streamlined and elegant user experience. With this upgrade, hyperlinks have been added to the summary box, allowing users to easily access related information. The Total Refundable Credits on Summary Section is available at the top of the Customer details page which provides a total amount due of a customer and hyperlink that directs to the details. Refer to this link for more details.

With the help of "The line items' billing period on the invoice" settings, the service period for the line items in the credit notes will be the same as their respective billing periods on the invoice.
Navigate to Settings > Configure Chargebee > Billing LogIQ > Billing & Invoices > Set default service period for credit note line items. Please refer to this link for more information.

Solution

Paid Invoice

If the invoice is in the Paid state, then you will be able to create a Credit Note to provide refundable credits. If the invoice is Partially Paid, you can choose to either adjust the due amount for the unpaid amount (Adjustable credit note) or provide credits against the paid amount (Refundable credit note).