I am not able to see the void option in an invoice

Problem Statement

How do I remove payments associated with an invoice? Where is the Void option in an invoice?

Solution

The Void option appears only when:

1. The invoice is in Payment due or Not paid state
2. There are no payments linked to the invoice

If payments are linked, remove them first using Remove Payments & Credits, then the Void option will be available.

Steps to Set It Up

1. Open the invoice
2. If payments are linked, go to Remove Payments & Credits and remove them (removed payments are added to the customer's excess payments)

3. The Void option will appear
4. Click Void this invoice
5. Add comments and click Confirm