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I am not able to see the void option in an invoice

This article covers

How to remove the payments associated with an invoice?

Where is the Void option available in an invoice?

Summary

If you are looking to Void an invoice make sure

  • Your invoice is in the Payment due or Not paid state

  • There are no payments associated with the invoice

Note:

Total Excess Payments for a specific customer The Removed payments will be added to excess payments. We have updated our summary box to provide a more streamlined and elegant user experience. With this upgrade, hyperlinks have been added to the summary box, allowing users to easily access related information. The Total Excess Payments on Summary Section is available at the top of the Customer details page which provides a total amount due of a customer and hyperlink that directs to the details. Refer to this link for more details.

Invoices > Remove Payments & Credits(Before)

Invoices > Remove Payments & Credits(After)

  1. You will now be able to see the Void option.

  2. Click Void this invoice

  3. Add comments and click Confirm

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