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Summary
You may experience this error if Avalara is not able to verify the customer's address. This error occurs when you try to exempt tax for your customers and add a country name but fail to specify the tax exemption number in the Avalara entity code.
Note: It is mandatory in all cases to have a tax exemption code.
To skip your customer's shipping/billing address from getting validated:
Go to Chargebee Dashboard > Plans
Create a new plan
Check “This customer is exempted from tax payment”
Specify the exemption reason using Avalara Entity Type or the Exemption Number field.
Note: 1. A customer flagged as exempt from taxes (based on the Entity Code/Exemption Number provided) is subject to taxes in a state/province, but may not be taxed in another state. 2. If Avalara returns taxes for a state/province, then Chargebee will apply the taxes in the invoice, even though the customer is marked as exempt.
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