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Delay in Dashboard updates
Chargebee Dashboard update issues
Dashboard data not updated
I could see a mismatch of numbers in revenue reports displayed in the Chargebee Dashboard. Why is this happening?
Summary
The data on the Dashboard takes about 2-3 hours to be crunched and updated.
If you find discrepancies or differences in values on your Chargebee Dashboard it could be due to high volumes of data that is being processed, ETL job failures, etc.
Chargebee Dashboard: Home
Following are the reasons for the delay in the Dashboard updates:
Scheduled synchronizations
Delay in synchronization when high volumes are processed
Time zone mismatch
No events (that impact reports) occurred during the window.
Articles & FAQNote:
The data sources for the metrics displayed in the Chargebee dashboard are derived from RevenueStory which uses some time to deliver the real-time metrics. Therefore, you may experience a mismatch in your revenue in the interim period of the update.
If you are experiencing a discrepancy in data after the update or inappropriate delay in updates contact support.
