How Deliverr Reduced Unpaid Invoices by 80% While Growing 600%

Deliverr's billing model is straightforward in concept and complex in practice. The company charges merchants for every order fulfilled — which means invoice amounts vary every cycle, invoice volumes are high, and the finance team has no predictable, stable number to work from month to month.

At the scale Deliverr was operating, that meant invoicing more than 4,500 active merchants once every two weeks — nearly 10,000 invoices each month — with a finance team of just five people managing the entire function. The manual process that had worked at smaller volumes was breaking down. Following up on unpaid invoices meant handling payment failures case by case, chasing outdated payment information, and sending reminders manually. The volume made that unsustainable.

"In any 30-day period, we used to have hundreds of thousands of dollars worth of unpaid invoices," said Daniel Chen, Finance Manager at Deliverr.

The business had aggressive growth plans — new markets, more merchants, more payment methods. Whatever billing infrastructure they chose needed to handle not just current volume but the scale they were building toward.

Chargebee automated Deliverr's entire billing operation. Invoice generation, payment collection, dunning sequences, and email reminders all ran without manual intervention — removing the workload that had consumed the finance team's time and leaving Daniel Chen with less than one to two hours of accounts receivables work per week.

Smart Dunning handled the unpaid invoice problem systematically. When a merchant had an overdue invoice, Chargebee's dunning sequences automatically attempted collection, retried failed payments, and triggered email reminders — without anyone on the finance team having to initiate the process. The AR Ageing Report gave Daniel visibility into which merchants had invoices outstanding beyond the dunning period, and allowed him to run bulk collection attempts across all overdue accounts at once rather than case by case.

The operational benefit extended to Deliverr's support team as well. When merchants had questions about charges on their invoices, support reps could pull up customer or subscription details directly in Chargebee and provide answers without escalating to finance.

For future growth, the groundwork was already laid. Deliverr's books are maintained on Sage Intacct, and the Chargebee-Sage Intacct integration was ready to support the accounting team they planned to build — without requiring a separate implementation when they got there.

The numbers tell a clean story. Unpaid invoices in any 30-day period dropped from hundreds of thousands of dollars to less than $20,000 — an 80% reduction. That improvement happened while Deliverr's revenue grew 600%. A billing infrastructure that would typically become a bottleneck as a business scales instead became invisible.

Daniel Chen now spends no more than one to two hours every week managing accounts receivables for 10,000+ invoices across 4,500+ merchants. That is roughly eight hours a month — for a volume that previously consumed significant finance team capacity every billing cycle.