You can now stop dunning for invoices, if required. For "Payment Due" invoices that have entered the dunning cycle, retry attempts can be stopped.
Using the Stop Dunning for an Invoice API, you will be able to stop dunning.
In Chargebee's web interface, open a "Payment Due" invoice. In the right hand panel, you can find the option to "Stop Dunning" for that invoice, as shown:
Say, a customer is unable to pay for a particular term and you wouldn't want to further retry the payment for that particular invoice, you can choose to stop dunning.
The invoices for which dunning has been stopped will move to a "Not Paid" status. You can then handle the unpaid invoices according to your choice.
The "Stop Dunning" feature will only stop the dunning process and cancel all the scheduled retries for the invoice. However, the subscription will continue to remain Active and the invoice will be marked as "Not Paid", irrespective of your dunning settings.