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Spring ’23 Product Updates: Unlock the Right Growth Levers to Thrive Through Economic Uncertainty

The threat of rising interest rates and the ongoing economic uncertainty have left businesses reevaluating spends and operating frugally. And, with conscious spending taking over the consumer mindset, customers are now postponing new purchases or subscription renewals unless it’s essential.  While it may be challenging to acquire new customers, it’s not impossible to ride out …

How to Uncomplicate Your Churn Problem

Nothing that’s truly transformational, is simple. Like conquering planets, building products that outlive the people, or intercepting customer churn before it even happens. Innovation is supposed to be complex. Or is it?

Weaving Perception in Your Customer Retention Game, and how Subscription eCommerce Businesses Can Deflect More Cancels

What does it take to build a foolproof customer retention strategy? What has customer experience (CX) got to do with it? And what can two Coke bottles teach subscription eCommerce businesses about brand building? All of this, and more, as we explore the relationships between retention and perception and how it impacts the process of building a retention strategy from the ground up.

Importance of Recurring Payments for eCommerce Businesses

High churn rates continue to be a significant challenge for eCommerce businesses, making customer retention critical. While there are numerous methods to build long-term relationships with your customers, one of the more straightforward methods that can help improve customer retention is implementing recurring payments. Recurring payments enable you to sell the same product at regular …